Before the shift to value-based care, consumers’ opinions rarely held any importance. Now, reimbursement depends on the quality of services provided—and the patient experience matters more than ever. Click here to download our full eBook on patient-centric care practices.
Most evaluations of medical procedures were designed by physicians for other physicians—with little or no thought devoted to the patient. For example, orthopedic surgeons often use the Harris Hip Score to assess the effectiveness of a total hip replacement; however, none of the questions on the evaluation address the patient experience. Instead, the Harris Hip Score focuses on outcomes that are important to doctors. As a result, the overall success of a procedure depends only on the provider’s estimation, rather than the actual recipient’s experience.
To achieve the type of outcomes that ensure successful reimbursement, organizations must be invested in the long-term goals and desires of their patients. This is true for all types of providers, including inpatient health systems, urgent care clinics, outpatient therapy, and more. To blaze the trail on patient-centered care practices in your organization, consider these two practical applications:
Patient & Family Advisory Councils
To meet your patients’ needs, you shouldn’t rely on guesswork. Instead, go directly to the source for information by establishing advisory councils and focus groups. Memorial Sloan Kettering Center established a council devoted entirely to quality—with the mission of integrating “the patient, family, and caregiver perspective into every aspect of MSK’s efforts to prevent, diagnose, treat, and cure cancer.” This group is made up of patients, family members, caregivers, and staff. Collectively, the team makes decisions on best practices for patients, taking into consideration the desires of people at every level of the care process—rather than just physicians.
Patient-Centric Care Plans
Establishing a patient-focused outlook from the outset of care is crucial to a successful experience in the long term. To provide organizations with a framework for a healthy intake process, the American Academy of Family Physicians created a framework for healthcare providers. The information collected on the form—both before intake and during an appointment—helps physicians develop a personalized plan that will enable patients to achieve their goals.
Patients and families are no longer passive order-takers when it comes to their care. They should be active members. As orthopedic surgeon Dr. James Rickert says, “Patients know best how well their health providers are meeting their needs.” It is crucial for health systems to establish care models that value patient input and tailor services to specific needs. To learn more about the benefits of implementing patient-centric care practices, read this eBook.