ARx is not a collections agency attempting to move up the revenue cycle chain, nor are we a technology company expanding over into the services arena. Rather, ARx is a “business office operations company” whose core competency is to become a “hands-on and seamless extension” of our clients’ organizations in order to help them: improve results, reduce A/R days, increase cash collections and enhance overall financial performance.
The sole focus of ARx has been to provide gold standard business office operations and best in class revenue cycle services to hospitals and other healthcare service providers. Currently, the total combined hospital business office operations experience at the executive and management levels of the organization exceeds 100 years, and the combined overall healthcare industry experience of the team is more than 130 years.
With a seasoned management team possessing extensive hospital business office experience and a professional and well trained staff equipped with adaptive technological capabilities, ARx has built an outstanding reputation for its ability to move rapidly, perform professionally, and deliver results that continually exceed clients’ expectations.
INTERFACE AND DATA EXTRACTING CAPABILITIES
The process followed by ARx for moving data and handling the exchange of accounts varies by client. From a data transfer standpoint, ARx can send and receive data through VPN connections, FTP service or on disk if necessary. On the account side, we are prepared to take accounts either in static placement or in a dynamic arrangement. Most of the clients we have worked with who are continually placing accounts make the appropriate changes in their master files that direct the accounts to an ARx “status”. In these cases, a system process would be set that would place the accounts, recall accounts and/or provide payments and notes in a daily batch file.
ARx utilizes its own proprietary collections system to work both early out and discrepancy accounts. It should be noted, however, that we have also worked with a number of clients where we were provided direct connection into the facility’s host system and worked the accounts from there.
ARx has worked with many different systems and has always been able to use information provided by our clients, regardless of the format. That being said, our preference is flat text files if available. As to file layouts, we are very flexible and typically look at what has already been created in the client’s host system for the exchange of accounts with their existing partner agencies. The safeguarding of Patient Health Information (PHI) has and always will be of the highest priority for our organization. ARx offers a number of venues for the secure sharing of this data to ensure ultimate flexibility without sacrificing security.
Among the company’s early clients was the Hospital Corporation of America (HCA). This relationship expanded tremendously in the late 90’s when HCA initiated a regional service center strategy across the country, which included a shifting of business office functionality away from the individual facilities to a number of Patient Accounting Services (PAS) regional centers. When the plans for the strategy were initially announced, it created turnover at the facility level and ARx was retained to come in and backfill where needed until the regional center could become operational. This engagement continued for several years throughout the life of the implementation effort. Additional opportunities that emerged later on for ARx occurred when HCA began to divest hospitals, which as a result of the HCA PAS strategy, did not include in-house business office. Again, because of ARx’s experience with HCA systems and processes, as well as their recent track record with HCA, the company was often referred to the acquiring organization as an interim business office solution until a longer-term strategy could be implemented.